Glidewell | Public Service Announcements

Service Alert

Like many of you, Glidewell is monitoring the COVID-19 “Coronavirus” situation on a constant basis, looking to follow the recommendations of local and global health officials as to best practices for curtailing any further spread of this outbreak. While we remain committed to serving the needs of the clinicians and patients who depend upon our services, we are equally determined to mitigate the harmful effects of this crisis on our communities and yours.

Current Status

Glidewell production and delivery facilities are fully operational at this time.
If your office is closing for quarantine, please contact us with alternate delivery instructions for any laboratory cases currently in progress.

Auxiliary precautions

Glidewell is devoted to safeguarding the health and well-being of our employees and customers. While those of us in the dental community are no stranger to the risks of blood-borne pathogens and infectious disease, we appreciate the need for an abundance of caution at this time. In addition to exhaustive everyday sanitization protocols and preventive measures on all inbound and outbound cases, Glidewell has undertaken the following auxiliary precautions to combat the spread of COVID-19:

  • Any employee who may present suspicious symptoms has been directed to remain at home in self-isolation until considered noninfectious in accordance with CDC guidelines.
  • All asymptomatic employees have been directed to check their temperature each morning to screen for fever prior to returning to work.
  • All office support personnel equipped with the technology to telecommute have been encouraged to do so for at least the next two weeks.
  • To limit potential transmission, all onsite meetings shall occur via teleconference until further notice.
  • All non-essential business travel has been suspended until further notice.
  • Any employee traveling for personal reasons must receive medical clearance prior to returning to the office.
  • Any and all campus tours or vendor visitations have been suspended until further notice.

CE Course Cancellations

As part of our effort to keep us connected and united as dental professionals, Glidewell is providing free education in the form of daily, one-hour CE courses via online webinars. To register for a webinar, please visit

The following continuing education live course dates have been cancelled. For the most up-to-date list of future courses on our CE calendar, please visit

Cancelled Course
Crown and Bridge Masterclass: Methods and Materials for Restorative Success
Dr. Michael DiTolla
March 20, 2020
Mastering Mini Dental Implants
Dr. Raymond Choi
March 27–28, 2020
Get the Bite Right: How to Achieve Predictable Occlusion
Dr. Taylor Manalili
April 2, 2020
The Next Level: Chairside Milling for a Smile Makeover
Dr. Justin Chi
April 2, 2020
The Restoration of Dental Implants – A Comprehensive Review of Materials and Techniques
Dr. Taylor Manalili
April 3–4, 2020
Introduction to Same-Visit Dentistry with CAD/CAM Technology: Hands-On Course
Dr.Justin Chi
April 10, 2020
Dental Sleep Medicine: Overcoming the Challenges to Successful Implementation
Dr. John Tucker
April 17–18, 2020
Surgical Placement of Dental Implants: A Restorative-Driven Approach
Dr. Timothy Kosinski
April 24–25, 2020
Incorporating Guided Implant Placement Into Your Practice
Dr. Paresh Patel
May 1, 2020
The Art of Dental Photography
Dr. Paresh Patel
May 2, 2020
The Emergency Implant: Immediate Implant Placement in Extraction Sockets
Dr. Jack Hahn
May 8, 2020
Get the Bite Right: How to Achieve Predictable Occlusion
Dr. Taylor Manalili
May 21, 2020
Crown & Bridge Master Class: Methods and Materials for Restorative Success
Dr. Paresh Patel
May 22, 2020
Implant Restorations: From the Single Unit to the Full Arch
Dr. Charles Schlesinger
May 28, 2020

Trade Show Cancellations

The following dental tradeshows have been cancelled by their respective organizers. We encourage all prospective attendees to monitor upcoming events for potential postponement or cancellation, and to follow all current travel advisories.

Cancelled Show
Hinman Dental Meeting
Atlanta, GA
March 19–21, 2020
Western Regional Dental Experience – WRDE
Glendale, AZ
April 2–4, 2020
AACD – American Academy of Cosmetic Dentistry
Orlando, FL
April 22–25, 2020
Guiding Leaders Summit
Huntington Beach, CA
April 23–25, 2020
ODA – ASM Annual Spring Meeting
Toronto, ON
May 7–9, 2020
CDA Presents Anaheim
Anaheim, CA
May 14–16, 2020
Lab Day West
Garden Grove, CA
May 15–16, 2020
AADSM – American Academy of Dental Sleep Medicine
New Orleans, LA
May 29–31, 2020

A Message from
Jim Glidewell, President and CEO

March 20, 2020

Dear Doctor, 

Wherever you are, you’re likely grappling by now with some degree of uncertainty spawned by the COVID-19 coronavirus pandemic. Here in California, less than a week has passed since the California Dental Association urged dentists to voluntarily suspend non-urgent or non-emergency dental care for the next 14 days, and the American Dental Association recommended that dentists nationwide postpone elective procedures for the next three weeks.

It would appear as though many are complying. Beginning Tuesday, we’ve seen incoming lab cases slow on the order of 15 percent or more each day. As of Thursday, we’re down nearly 50 percent week over week. We don’t know yet where that decline may stabilize. But we respect and applaud both those who’ve taken drastic action to halt the spread of this disease, and those who’ve soldiered on in order to meet the urgent needs of their patients.

Some have asked me to predict what comes next. What impact is this going to have on the dental profession in the short term? In the long term? If only I had access to that crystal ball. Truth is, we’ve never seen something quite like this. So I’m hesitant to take guesses. Will our policies of self-isolation and social distancing last weeks? Months? Practically and economically, there’s a vast difference between the two.

Much of the news, of course, is disheartening. The escalating number of cases, the shortage of tests, the estimated 18-month timeline before any hope of a vaccine. And in the interim, predications of mutant strains, of layoffs and bankruptcies, of economic recession and social collapse.

I don’t believe it will come to that. Our nation survived the crippling events of 9/11. It rebounded from the Great Recession. Yes, those events altered our way of life—irrevocably in some ways. But America always finds its footing, by individuals coming together, relying on each other, sharing observations and new ideas. Rallying with a collective creativity and business savvy. Fueled by a sum greater than its parts.

Already, amid the frightening headlines, I see this happening. Forums and threads to which dentists are contributing, asking questions, sharing advice. Competitors, but also colleagues, who understand we’re all in this together, that none of us have to face it alone.

As part of that effort to keep us connected and united as dental professionals, Glidewell is providing free education in the form of daily, one-hour CE courses via online webinar. A silver lining in these times is that we have a sudden opportunity to learn new skills and converse in a way that our typically busy schedules do not allow. Virtual attendees of our program will receive 1 CEU per course. Each course will consist of a 30-minute presentation from a noted authority, followed by 30 minutes of Q&A—or longer, if needed. The first is scheduled for Wednesday, March 25, on the topic of Dealing with COVID-19: Dental Practice Action Plan. It will be led by Dr. Roger Levin of Levin Group, Inc., the largest dental practice management firm in the U.S.

For more information about this and subsequent daily courses, please visit:

We think of this as a first, small step on the unknown path to recovery. Our hope is that it will help to encourage and inspire others. We plan to conduct these initial programs, carefully evaluate the feedback, and adjust to your needs as we move forward. Because fear and panic won’t see us through this. But rational action and meaningful collaboration just might.

Yours in health,

James R. Glidewell, CDT
President and CEO

View past messages:

Dear Doctor,

For 50 years, I’ve worked diligently to make quality dentistry affordable for more patients, to bolster the professional success of clinicians, and to provide stable and rewarding careers to those who’ve joined me in these pursuits.

It hasn’t always been easy. Over the past half century, we’ve encountered all manner of challenges—natural disasters, wars, recessions, terrorist acts, public health scares, and other life-altering disruptions. But what we do matters, to providers and their patients, and so we’ve weathered these storms, learning from each one, emerging stronger and better prepared as a result of the experience.

The threat posed by the COVID-19 “Coronavirus” outbreak has emerged as the latest test of our resolve, as a profession and a society. While those of us in the dental community are no stranger to the risks of blood borne pathogens and infectious disease, and combat them on a routine basis, we understand and appreciate the need for an abundance of caution at this time.

In addition to our exhaustive everyday sanitization and preventive measures, Glidewell has undertaken a number of auxiliary precautions, a list of which can be found above. Please consider bookmarking this page, and checking back often. While we have not yet experienced any disruption in services, we continue to remain vigilant and ready to act as the situation demands. Any and all operational updates will be posted here.

With our large and diverse employee population, and a far-reaching customer base, it would be irresponsible to believe this virus will bypass us completely. So even though we have no reported COVID-19 cases to date, we are operating proactively to avoid any negative impact to those who depend on us. As long as you continue to meet the needs of your patients, we’re committed to meeting yours.

Meanwhile, in a time of such uncertainty, I want to offer personal reassurance that nothing is more important to me than the health and well-being of our employees, our customers, and their patients. We’ve overcome such challenges before, and together, we’ll overcome this one, as well.

Yours in health,

James R. Glidewell, CDT

President and CEO

Centers for Disease Control and Prevention

Coronavirus Disease 2019 (COVID-19):
From the White House Coronavirus Task Force

World Health Organization

Coronavirus disease (COVID-19) advice for the public:
Basic protective measures against the new coronavirus