In observance of the upcoming holidays, our Customer Support Center will be closed Christmas Eve, Christmas Day, December 26, New Year’s Eve, New Year’s Day and January 2.
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In observance of the upcoming holidays, our Customer Support Center will be closed Christmas Eve, Christmas Day, December 26, New Year’s Eve, New Year’s Day and January 2.
Like many of you, Glidewell is monitoring the pandemic on a constant basis, looking to follow the recommendations of local and global health officials as to best practices for curtailing any further spread of this outbreak. While we remain committed to serving the needs of the clinicians and patients who depend upon our services, we are equally determined to mitigate the harmful effects of this crisis on our communities and yours.
If your office has any plans to close in light of current health advisories, please provide us with an alternative shipping address by emailing our customer service team at ecsr@glidewelldental.com or calling us at 800-854-7256.
Glidewell is devoted to safeguarding the health and well-being of our employees and customers. While those of us in the dental community are no stranger to the risks of blood-borne pathogens and infectious disease, we appreciate the need for an abundance of caution at this time. In addition to exhaustive everyday sanitization protocols and preventive measures on all inbound and outbound cases, Glidewell has undertaken the following auxiliary precautions to combat the spread of COVID-19:
In addition to our regular assortment of online CE videos available on demand, Glidewell is providing a series of special webinar courses focused on managing your practice during COVID-19 and expanding the dental services you offer to enhance your recovery efforts. To register for a live webinar, or view recordings of previous webinars, please visit glidewelldental.com/studyclub.
January 11, 2021
Dear Doctor,
Happy New Year! For all the practical difference our Gregorian calendar really makes, I can’t fault those who seem happy to put 2020 behind them.
A historic year, fraught with challenges. None greater than the loss of so many lives to COVID, but compounded by the uncertainty caused by the pandemic. While working to safeguard the health of your staff and patients, you likely had to grapple with inconsistent news reports, ever-changing government mandates, and all manner of confusion that directly impacted the near- and long-term stability of your practice.
That was the scariest part for me. Not lying in the ICU with a 9% chance to live, but feeling the weight of responsibility for protecting the many livelihoods our company has come to support. When your entire enterprise is built on the ideals of continuous growth, contraction of any kind is seldom a consideration.
Ultimately, we weathered as most of you did, by relying on the composure of team members and a common willingness to sacrifice. By accepting that certain circumstances were beyond our control, and adapting as needed.
We were also fortunate in that our greater purpose prepared us for the unknown. Since we reinvest constantly in tomorrow’s technologies — using the fruits of our labors to address the evolving needs of those we serve — we found that we were already making the advancements necessary for dentistry’s sudden future.
Hearing these stories has been deeply gratifying. Because they speak to more than merely surviving 2020. They speak to dentists expanding their practices with tools and techniques that are reliable, affordable, and easy to adopt. So that when distressed patients are presented treatment options, they find it easier to say “yes.”
For many, 2020 will live in infamy. May we also remember it as a year that spurred us to action. Forced us to adapt. Taught us new skills, or prompted us to adopt transformational technology. Because, for all the fear and uncertainty that accompanies change, it’s only through constant improvement that we’ll continue to weather the unknown and build a better future.
Yours in health,
James R. Glidewell, CDT
President and CEO
View past messages:
I hope the summer season has seen a measure of normalcy return for you and your practice. While the specter of COVID lingers, we’ve seen firsthand how successful we can be in operating responsibly while halting any spread. I trust the protective measures you’ve undertaken will provide the balance needed to continue safely treating patients in your community.
Achieving balance can be tricky. Maintaining it, trickier still. Everything about the world and our lives is in motion. Control is fleeting, if ever more than illusion.
Perhaps that’s why we crave stability, consistency, routine. To give us a foundation to work from. A cornerstone amid the forces of change working ceaselessly to reshape us.
I’ve always tried to position Glidewell’s services this way—as a reliable constant in a world full of variables. To this day, I insist on transparent, all-inclusive pricing. Too often, I see labs nickel-and-diming clinicians with one add-on fee or another. My feeling is that dentists have enough surprises to deal with. They don’t need more from their lab.
They also don’t need to wonder if their colleague down the street is bartering a better deal. At Glidewell, I decided long ago that our prices would be the same for all customers, stated clearly and completely upfront. Subject to change only where compelled by volatile commodity pricing—say, for precious metals—and, even then, only after fair notice.
I also see a lot of labs flaunting introductory discounts. Fair enough. Anyone who believes in their product is generally willing to offer the first one for free. We certainly do. But introductory deals go only so far. Unless you’re willing to chase discounts from one lab to another, gambling on quality and turnaround time, these won’t provide the predictable value a practice needs to reliably function, day after day.
At Glidewell, you won’t always find the cheapest price. But you’ll find predictable value across a broad range of solutions. You’ll find industry-leading materials and cutting-edge technology. By not racing to be the lowest bidder, we’re able to continue investing in the future. For every dollar spent at Glidewell, at least 10 cents goes toward research & development. The type of R&D that brought BruxZir® Zirconia to market and replaced analog PFM restorations costing hundreds of dollars with CAD/CAM all-ceramic restorations at less than $100 per unit.
This is how we’ve served dentistry for the past 50 years, and how we aim to continue serving it. As a reliable partner who helps you to better manage your time and budgets. As a pioneer and innovator striving constantly to help you and your team work more efficiently, more effectively, more affordably. So that more patients can say “yes” to treatment, and practices can thrive.
It’s a balancing act, and a constant one. But we thank you for helping us to find and maintain ours, while we work to contribute to yours.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
Life has a way of humbling me.
Whatever the accomplishment or milestone, I feel like there’s always some unexpected reality ready to come along and take some of the wind out of my sails.
Literally, in the case of COVID-19.
At the risk of some embarrassment, I’ve shared a snapshot of my personal battle with the illness in our latest, online-only edition of Chairside® magazine. Not to seek attention or sympathy, but because, with so much information and misinformation out there, I think every firsthand account helps to separate fact from fiction.
As you might imagine, lying incapacitated in a hospital for two weeks gave me a lot of time to reflect. Apart from my renewed gratitude for the commitment of health care professionals everywhere, I couldn’t help but acknowledge the temporary nature of success. As the saying goes, we’re either growing or dying. Any period of balance between the two — spent resting on our laurels or enjoying the status quo — is fleeting at best.
I’ve long believed this, and worked accordingly. So I could have done without the painful reminder. But it reiterated in my mind that we can never be complacent. Not if we expect to thrive — as individuals and as professionals — in the long run.
Which is the real reason I wanted to bring awareness to our special edition of Chairside, and the selection of topical business advice and clinical education it contains. Free content designed to help dentists find unique opportunities for growth at this time. Because, for all the challenges and dire possibilities you may be facing, there are some solutions you might implement at this time that will help your practice emerge from this crisis stronger and better positioned for the future than ever before.
To those who’ve extended well wishes, I thank you. And I would return those sentiments to dentists everywhere, who are doing their best to strike a difficult balance between safety and service. I don’t know what the perfect balance between the two may be. I only know that our best hope of finding it is to constantly seek the next form of “better.”
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
By now, I hope you’ve found it safe to return to the office and resume non-emergency services for your patients. The past couple months have proven for many to be the most trying and uncertain in recent memory, and I know we’re all craving a return to some semblance of normalcy.
It’s also become clear that “normal” will have a new meaning in dentistry. For patients and staff to feel comfortable, we’re going to have to double down on infection control. We’re going to have to overcome near-term shortages of PPE for dental personnel. More than ever, we’re going to have to offer predictable, reliable, affordable solutions that make it easier for patients to accept treatment, and for you to maximize the value of your services.
Since the onset of the COVID outbreak, Glidewell has been working with industry experts and everyday practitioners to understand and help dentists prepare for this new reality. In keeping with our 50-year mission to improve patient access to quality dentistry and help practices thrive, we’re compiling a straightforward plan that we believe clinicians can use to return to profitability sooner rather than later.
In this environment, “business as usual” is not a safe path to success. Innovation and growth are required. So I’m inviting you to visit glidewelldental.com/recovery to learn what Glidewell is doing to help practices like yours get back on track, and explore some of the steps we might take toward restoring dentistry as a whole.
We can’t heal all of the sickness and anxiety our communities are enduring. But we can do our part to alleviate discomfort and improve quality of life where we can. That much isn’t new—it’s what we do on a routine basis. It just matters a little more right now.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
It’s been a little over a month since the ADA recommended all non-emergency dental procedures be postponed as a result of the COVID-19 pandemic. A drastic measure for clinicians, staff, and patients alike. I hope you’ve been weathering the quarantine well, taking solace in knowing that our isolation tactics are in fact working to preserve health and save lives that otherwise would be lost to this pandemic.
When there’s little I can do to change a situation, I’ve found the best I can do is adapt to it, looking for new opportunities I might not have seen before. So I also hope you’ve been able to benefit at this time by engaging more with immediate family, completing side projects you haven’t had time for, or seeking education that might serve you and your practice going forward.
Our focus has been on the latter. While maintaining operations to fulfill your emergency cases in the short term, we’re working to understand how we can best support you in a post-COVID future. We’ve learned much while communicating with thousands of dentists via our special CE webinar series, where noted authorities such as Drs. Gordon J. Christensen and Roger Levin have been offering practical business advice, legal guidance, and practice management tips on the road to recovery.
And we’ve been putting those lessons into action, converting clinical, R&D, and manufacturing resources toward the production of sanitizing sprays and N95 facemasks. We’re producing nasal swabs for coronavirus test kits and developing self-impression kits to help promote teledentistry for various preventive solutions. We’re researching enhanced infection control procedures for both the lab and the clinic, to better ensure your safety and that of your staff. And we’re accelerating the implementation of digital technologies we believe will be essential to your continued success.
In short, we know this event is going to have a lasting impact, and we’re working as we have for the past 50 years to understand how to help dentistry evolve in a positive fashion. To address your needs for safety, quality, and efficiency. To ensure your practice is up and running smoothly again within a matter of weeks.
So that you can return to your core business of restoring confidence and improving lives.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
Wherever you are, you’re likely grappling by now with some degree of uncertainty spawned by the COVID-19 coronavirus pandemic. Here in California, less than a week has passed since the California Dental Association urged dentists to voluntarily suspend non-urgent or non-emergency dental care for the next 14 days, and the American Dental Association recommended that dentists nationwide postpone elective procedures for the next three weeks.
It would appear as though many are complying. Beginning Tuesday, we’ve seen incoming lab cases slow on the order of 15 percent or more each day. As of Thursday, we’re down nearly 50 percent week over week. We don’t know yet where that decline may stabilize. But we respect and applaud both those who’ve taken drastic action to halt the spread of this disease, and those who’ve soldiered on in order to meet the urgent needs of their patients.
Some have asked me to predict what comes next. What impact is this going to have on the dental profession in the short term? In the long term? If only I had access to that crystal ball. Truth is, we’ve never seen something quite like this. So I’m hesitant to take guesses. Will our policies of self-isolation and social distancing last weeks? Months? Practically and economically, there’s a vast difference between the two.
Much of the news, of course, is disheartening. The escalating number of cases, the shortage of tests, the estimated 18-month timeline before any hope of a vaccine. And in the interim, predications of mutant strains, of layoffs and bankruptcies, of economic recession and social collapse.
I don’t believe it will come to that. Our nation survived the crippling events of 9/11. It rebounded from the Great Recession. Yes, those events altered our way of life—irrevocably in some ways. But America always finds its footing, by individuals coming together, relying on each other, sharing observations and new ideas. Rallying with a collective creativity and business savvy. Fueled by a sum greater than its parts.
Already, amid the frightening headlines, I see this happening. Forums and threads to which dentists are contributing, asking questions, sharing advice. Competitors, but also colleagues, who understand we’re all in this together, that none of us have to face it alone.
As part of that effort to keep us connected and united as dental professionals, Glidewell is providing free education in the form of daily, one-hour CE courses via online webinar. A silver lining in these times is that we have a sudden opportunity to learn new skills and converse in a way that our typically busy schedules do not allow. Virtual attendees of our program will receive 1 CEU per course. Each course will consist of a 30-minute presentation from a noted authority, followed by 30 minutes of Q&A—or longer, if needed. The first is scheduled for Wednesday, March 25, on the topic of Dealing with COVID-19: Dental Practice Action Plan. It will be led by Dr. Roger Levin of Levin Group, Inc., the largest dental practice management firm in the U.S.
For more information about this and subsequent daily courses, please visit:
glidewelldental.com/special-webinar-series
We think of this as a first, small step on the unknown path to recovery. Our hope is that it will help to encourage and inspire others. We plan to conduct these initial programs, carefully evaluate the feedback, and adjust to your needs as we move forward. Because fear and panic won’t see us through this. But rational action and meaningful collaboration just might.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
For 50 years, I’ve worked diligently to make quality dentistry affordable for more patients, to bolster the professional success of clinicians, and to provide stable and rewarding careers to those who’ve joined me in these pursuits.
It hasn’t always been easy. Over the past half century, we’ve encountered all manner of challenges—natural disasters, wars, recessions, terrorist acts, public health scares, and other life-altering disruptions. But what we do matters, to providers and their patients, and so we’ve weathered these storms, learning from each one, emerging stronger and better prepared as a result of the experience.
The threat posed by the COVID-19 “Coronavirus” outbreak has emerged as the latest test of our resolve, as a profession and a society. While those of us in the dental community are no stranger to the risks of blood borne pathogens and infectious disease, and combat them on a routine basis, we understand and appreciate the need for an abundance of caution at this time.
In addition to our exhaustive everyday sanitization and preventive measures, Glidewell has undertaken a number of auxiliary precautions, a list of which can be found above. Please consider bookmarking this page, and checking back often. While we have not yet experienced any disruption in services, we continue to remain vigilant and ready to act as the situation demands. Any and all operational updates will be posted here.
With our large and diverse employee population, and a far-reaching customer base, it would be irresponsible to believe this virus will bypass us completely. So even though we have no reported COVID-19 cases to date, we are operating proactively to avoid any negative impact to those who depend on us. As long as you continue to meet the needs of your patients, we’re committed to meeting yours.
Meanwhile, in a time of such uncertainty, I want to offer personal reassurance that nothing is more important to me than the health and well-being of our employees, our customers, and their patients. We’ve overcome such challenges before, and together, we’ll overcome this one, as well.
Yours in health,
James R. Glidewell, CDT
President and CEO
August 4, 2020
I hope the summer season has seen a measure of normalcy return for you and your practice. While the specter of COVID lingers, we’ve seen firsthand how successful we can be in operating responsibly while halting any spread. I trust the protective measures you’ve undertaken will provide the balance needed to continue safely treating patients in your community.
Achieving balance can be tricky. Maintaining it, trickier still. Everything about the world and our lives is in motion. Control is fleeting, if ever more than illusion.
Perhaps that’s why we crave stability, consistency, routine. To give us a foundation to work from. A cornerstone amid the forces of change working ceaselessly to reshape us.
I’ve always tried to position Glidewell’s services this way—as a reliable constant in a world full of variables. To this day, I insist on transparent, all-inclusive pricing. Too often, I see labs nickel-and-diming clinicians with one add-on fee or another. My feeling is that dentists have enough surprises to deal with. They don’t need more from their lab.
They also don’t need to wonder if their colleague down the street is bartering a better deal. At Glidewell, I decided long ago that our prices would be the same for all customers, stated clearly and completely upfront. Subject to change only where compelled by volatile commodity pricing—say, for precious metals—and, even then, only after fair notice.
I also see a lot of labs flaunting introductory discounts. Fair enough. Anyone who believes in their product is generally willing to offer the first one for free. We certainly do. But introductory deals go only so far. Unless you’re willing to chase discounts from one lab to another, gambling on quality and turnaround time, these won’t provide the predictable value a practice needs to reliably function, day after day.
This is how we’ve served dentistry for the past 50 years, and how we aim to continue serving it. As a reliable partner who helps you to better manage your time and budgets. As a pioneer and innovator striving constantly to help you and your team work more efficiently, more effectively, more affordably. So that more patients can say “yes” to treatment, and practices can thrive.
It’s a balancing act, and a constant one. But we thank you for helping us to find and maintain ours, while we work to contribute to yours.
Yours in health,
James R. Glidewell, CDT
President and CEO
View past messages:
Dear Doctor,
Life has a way of humbling me.
Whatever the accomplishment or milestone, I feel like there’s always some unexpected reality ready to come along and take some of the wind out of my sails.
Literally, in the case of COVID-19.
At the risk of some embarrassment, I’ve shared a snapshot of my personal battle with the illness in our latest, online-only edition of Chairside® magazine. Not to seek attention or sympathy, but because, with so much information and misinformation out there, I think every firsthand account helps to separate fact from fiction.
As you might imagine, lying incapacitated in a hospital for two weeks gave me a lot of time to reflect. Apart from my renewed gratitude for the commitment of health care professionals everywhere, I couldn’t help but acknowledge the temporary nature of success. As the saying goes, we’re either growing or dying. Any period of balance between the two — spent resting on our laurels or enjoying the status quo — is fleeting at best.
I’ve long believed this, and worked accordingly. So I could have done without the painful reminder. But it reiterated in my mind that we can never be complacent. Not if we expect to thrive — as individuals and as professionals — in the long run.
Which is the real reason I wanted to bring awareness to our special edition of Chairside, and the selection of topical business advice and clinical education it contains. Free content designed to help dentists find unique opportunities for growth at this time. Because, for all the challenges and dire possibilities you may be facing, there are some solutions you might implement at this time that will help your practice emerge from this crisis stronger and better positioned for the future than ever before.
To those who’ve extended well wishes, I thank you. And I would return those sentiments to dentists everywhere, who are doing their best to strike a difficult balance between safety and service. I don’t know what the perfect balance between the two may be. I only know that our best hope of finding it is to constantly seek the next form of “better.”
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
By now, I hope you’ve found it safe to return to the office and resume non-emergency services for your patients. The past couple months have proven for many to be the most trying and uncertain in recent memory, and I know we’re all craving a return to some semblance of normalcy.
It’s also become clear that “normal” will have a new meaning in dentistry. For patients and staff to feel comfortable, we’re going to have to double down on infection control. We’re going to have to overcome near-term shortages of PPE for dental personnel. More than ever, we’re going to have to offer predictable, reliable, affordable solutions that make it easier for patients to accept treatment, and for you to maximize the value of your services.
Since the onset of the COVID outbreak, Glidewell has been working with industry experts and everyday practitioners to understand and help dentists prepare for this new reality. In keeping with our 50-year mission to improve patient access to quality dentistry and help practices thrive, we’re compiling a straightforward plan that we believe clinicians can use to return to profitability sooner rather than later.
In this environment, “business as usual” is not a safe path to success. Innovation and growth are required. So I’m inviting you to visit glidewelldental.com/recovery to learn what Glidewell is doing to help practices like yours get back on track, and explore some of the steps we might take toward restoring dentistry as a whole.
We can’t heal all of the sickness and anxiety our communities are enduring. But we can do our part to alleviate discomfort and improve quality of life where we can. That much isn’t new—it’s what we do on a routine basis. It just matters a little more right now.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
It’s been a little over a month since the ADA recommended all non-emergency dental procedures be postponed as a result of the COVID-19 pandemic. A drastic measure for clinicians, staff, and patients alike. I hope you’ve been weathering the quarantine well, taking solace in knowing that our isolation tactics are in fact working to preserve health and save lives that otherwise would be lost to this pandemic.
When there’s little I can do to change a situation, I’ve found the best I can do is adapt to it, looking for new opportunities I might not have seen before. So I also hope you’ve been able to benefit at this time by engaging more with immediate family, completing side projects you haven’t had time for, or seeking education that might serve you and your practice going forward.
Our focus has been on the latter. While maintaining operations to fulfill your emergency cases in the short term, we’re working to understand how we can best support you in a post-COVID future. We’ve learned much while communicating with thousands of dentists via our special CE webinar series, where noted authorities such as Drs. Gordon J. Christensen and Roger Levin have been offering practical business advice, legal guidance, and practice management tips on the road to recovery.
And we’ve been putting those lessons into action, converting clinical, R&D, and manufacturing resources toward the production of sanitizing sprays and N95 facemasks. We’re producing nasal swabs for coronavirus test kits and developing self-impression kits to help promote teledentistry for various preventive solutions. We’re researching enhanced infection control procedures for both the lab and the clinic, to better ensure your safety and that of your staff. And we’re accelerating the implementation of digital technologies we believe will be essential to your continued success.
In short, we know this event is going to have a lasting impact, and we’re working as we have for the past 50 years to understand how to help dentistry evolve in a positive fashion. To address your needs for safety, quality, and efficiency. To ensure your practice is up and running smoothly again within a matter of weeks.
So that you can return to your core business of restoring confidence and improving lives.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
Wherever you are, you’re likely grappling by now with some degree of uncertainty spawned by the COVID-19 coronavirus pandemic. Here in California, less than a week has passed since the California Dental Association urged dentists to voluntarily suspend non-urgent or non-emergency dental care for the next 14 days, and the American Dental Association recommended that dentists nationwide postpone elective procedures for the next three weeks.
It would appear as though many are complying. Beginning Tuesday, we’ve seen incoming lab cases slow on the order of 15 percent or more each day. As of Thursday, we’re down nearly 50 percent week over week. We don’t know yet where that decline may stabilize. But we respect and applaud both those who’ve taken drastic action to halt the spread of this disease, and those who’ve soldiered on in order to meet the urgent needs of their patients.
Some have asked me to predict what comes next. What impact is this going to have on the dental profession in the short term? In the long term? If only I had access to that crystal ball. Truth is, we’ve never seen something quite like this. So I’m hesitant to take guesses. Will our policies of self-isolation and social distancing last weeks? Months? Practically and economically, there’s a vast difference between the two.
Much of the news, of course, is disheartening. The escalating number of cases, the shortage of tests, the estimated 18-month timeline before any hope of a vaccine. And in the interim, predications of mutant strains, of layoffs and bankruptcies, of economic recession and social collapse.
I don’t believe it will come to that. Our nation survived the crippling events of 9/11. It rebounded from the Great Recession. Yes, those events altered our way of life—irrevocably in some ways. But America always finds its footing, by individuals coming together, relying on each other, sharing observations and new ideas. Rallying with a collective creativity and business savvy. Fueled by a sum greater than its parts.
Already, amid the frightening headlines, I see this happening. Forums and threads to which dentists are contributing, asking questions, sharing advice. Competitors, but also colleagues, who understand we’re all in this together, that none of us have to face it alone.
As part of that effort to keep us connected and united as dental professionals, Glidewell is providing free education in the form of daily, one-hour CE courses via online webinar. A silver lining in these times is that we have a sudden opportunity to learn new skills and converse in a way that our typically busy schedules do not allow. Virtual attendees of our program will receive 1 CEU per course. Each course will consist of a 30-minute presentation from a noted authority, followed by 30 minutes of Q&A—or longer, if needed. The first is scheduled for Wednesday, March 25, on the topic of Dealing with COVID-19: Dental Practice Action Plan. It will be led by Dr. Roger Levin of Levin Group, Inc., the largest dental practice management firm in the U.S.
For more information about this and subsequent daily courses, please visit:
glidewelldental.com/special-webinar-series
We think of this as a first, small step on the unknown path to recovery. Our hope is that it will help to encourage and inspire others. We plan to conduct these initial programs, carefully evaluate the feedback, and adjust to your needs as we move forward. Because fear and panic won’t see us through this. But rational action and meaningful collaboration just might.
Yours in health,
James R. Glidewell, CDT
President and CEO
Dear Doctor,
For 50 years, I’ve worked diligently to make quality dentistry affordable for more patients, to bolster the professional success of clinicians, and to provide stable and rewarding careers to those who’ve joined me in these pursuits.
It hasn’t always been easy. Over the past half century, we’ve encountered all manner of challenges—natural disasters, wars, recessions, terrorist acts, public health scares, and other life-altering disruptions. But what we do matters, to providers and their patients, and so we’ve weathered these storms, learning from each one, emerging stronger and better prepared as a result of the experience.
The threat posed by the COVID-19 “Coronavirus” outbreak has emerged as the latest test of our resolve, as a profession and a society. While those of us in the dental community are no stranger to the risks of blood borne pathogens and infectious disease, and combat them on a routine basis, we understand and appreciate the need for an abundance of caution at this time.
In addition to our exhaustive everyday sanitization and preventive measures, Glidewell has undertaken a number of auxiliary precautions, a list of which can be found above. Please consider bookmarking this page, and checking back often. While we have not yet experienced any disruption in services, we continue to remain vigilant and ready to act as the situation demands. Any and all operational updates will be posted here.
With our large and diverse employee population, and a far-reaching customer base, it would be irresponsible to believe this virus will bypass us completely. So even though we have no reported COVID-19 cases to date, we are operating proactively to avoid any negative impact to those who depend on us. As long as you continue to meet the needs of your patients, we’re committed to meeting yours.
Meanwhile, in a time of such uncertainty, I want to offer personal reassurance that nothing is more important to me than the health and well-being of our employees, our customers, and their patients. We’ve overcome such challenges before, and together, we’ll overcome this one, as well.
Yours in health,
James R. Glidewell, CDT
President and CEO
Coronavirus Disease 2019 (COVID-19):
From the White House Coronavirus Task Force
Coronavirus disease (COVID-19) advice for the public:
Basic protective measures against the new coronavirus
